Frequently Asked Questions
Cybersecurity can be complex, so we've compiled answers to the most frequently asked questions about threats, technology, and our security approach to give you clear, actionable information.
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What is an MSP and why do I need one?
An MSP (Managed Service Provider) is a partner that remotely manages all your IT, security, and cloud infrastructure for a fixed monthly fee. You need one to gain 24/7 expert protection, proactive maintenance, and strategic guidance without hiring a full IT department.
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What is Endpoint Security?
Endpoint security protects all individual devices (endpoints) that connect to your network—laptops, desktops, servers, and mobile devices—from threats like malware and viruses. It is your first line of defense.
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What is the Layered Approach to security?
This strategy means we don't rely on a single defense. We implement security in multiple, sequential layers—from firewalls and email filters to endpoint protection and user training—so if one layer fails, the next one holds the line.
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Are mobile devices (phones, tablets) a security risk?
Yes, absolutely. If a mobile device used for work is lost, stolen, or infected, it can provide an easy gateway into your entire corporate network and access sensitive data, making them a crucial part of our security strategy.
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What is Phishing?
Phishing is a cyber attack where criminals attempt to trick employees into revealing sensitive information (like passwords) or downloading malware, usually through a fraudulent email that appears to come from a trusted source (like the CEO or a client).
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How does Ransomware work?
Ransomware is malicious software that encrypts all your files and data, making them inaccessible. The criminals then demand a ransom payment (often in cryptocurrency) in exchange for the decryption key.
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What is the Zero Trust model?
Zero Trust is a security methodology built on the principle of "never trust, always verify." It means that no user, device, or application is granted access to network resources until their identity and integrity are strictly verified, regardless of their location.
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What is Least Privilege?
This is a core Zero Trust concept where users are granted only the minimum access rights and permissions necessary to perform their specific job functions, greatly limiting the potential damage if an account is compromised.
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IDS vs. IPS: What is the difference?
An IDS (Intrusion Detection System) monitors your network traffic to alert you to suspicious activity. An IPS (Intrusion Prevention System) goes further—it not only detects the threat but automatically blocks or contains it in real-time.
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Is Microsoft 365 (M365) secure on its own, or does it need additional security?
M365 is secure by default, but it is not secure by configuration. Microsoft secures the underlying infrastructure (the Cloud), but you are responsible for securing your data and users. Additional security is essential, including advanced phishing protection, proper security configuration hardening, strict access controls, and data loss prevention (DLP) policies.
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What are the cost factors of a cyber attack?
The cost of a cyber attack extends far beyond any ransom paid. Key factors include operational downtime (lost revenue and productivity), remediation costs (forensics and system rebuilds), regulatory fines, and significant reputational damage leading to lost client trust and future business.
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What is Immutable Backup?
An immutable backup is a copy of your data that cannot be altered, changed, or deleted by anyone, including sophisticated ransomware. It ensures that even if your live system is compromised, you have a clean, guaranteed source for recovery.
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